MAN ServiceCare M Service Specification

General information

MAN ServiceCare M is a service for autonomous or proactive maintenance management. This service can be applied to your entire fleet.

The autonomous maintenance management offers you maximum flexibility. Decide for yourself what maintenance data you want to transfer to the contractual MAN workshop and thus benefit from saving time, or manage maintenance data yourself.

Proactive maintenance management guarantees you a vehicle always maintained in first-class condition through predictive planning and intelligent bundling of upcoming maintenance appointments. This leads to maximum vehicle availability, increased resale value and makes your daily business easier.

We want to ensure optimum availability of your fleet for you in any case.

In addition, you get an online overview of the maintenance status, appointments, components to be repaired and damage reports (transfer via MAN Driver App) and are notified by e-mail of pending maintenance requirements. In addition to maintenance data, the (fuel, AdBlue fluid, engine oil and screen wash) fill levels are also transmitted. The brake lining conditions and, in case of an existing MAN tyre pressure monitoring (TPM) system, the current tyre pressure are transmitted as well.

Existing components, e.g. engine oil changes and annual inspection, are provided as maintenance information. In all cases the scope of the transmittable data is dependent on the specific configuration of the vehicle.

In addition to the data transmitted from the vehicle, the user can set up and schedule their own maintenance components. This enables the maintenance of mounted components and superstructures or usage-dependent additional maintenance work to be scheduled for example.

Overview of services

Once the fleet vehicles have been set up in the RIO administration area on the RIO platform and the digital MAN ServiceCare M service has been purchased for these vehicles via the Marketplace, the following MAN ServiceCare M services can be used for the various vehicle categories:

Functionality/data

MAN Truck

MAN Bus

MAN Van
(from MY 22)

Non-MAN vehicle/MAN Van (before MY 22) (RIO Box in FMS mode)

Basic data in MAN ServiceCare

  • Vehicle data
  • Repair and maintenance contracts
  • Guarantee extensions
  • MAN ServiceCare services booking
  • Workshop assignment

X

X

X

Partially
available [1]

Status display of all available maintenance components

X

X

X

X (FMS standard) [2]

Display of the kilometre or date interval until the next maintenance service

X

X

X

X (FMS standard)

Autonomous maintenance and repair management. Forwarding of the maintenance components to a contractual MAN workshop or assumption of the coordination and repair yourself

X

X

X

X

View of the fill levels

  • AdBlue fluid
  • Engine oil
  • Fuel
  • Screen wash

X

X

X

Partially available [3]

The assigned workshop receives transmitted diagnostic memory entries (DTC = Diagnostic Trouble Code) including type of fault and possible indicatorsXXX (warnings)Not available
Display of the battery state for MAN electric buses (display in %)Not availableXNot availableNot available

Display of brake lining conditions

X

X

Not available

Not available

Display of tyre pressures (for existing MAN TPM tyre pressure monitoring system)

X

X

Not available

Not available

List of damage reports via MAN Driver app (reported by the driver)

X

X

X 

Not available 

Creation of customer-specific maintenance components including due dates

X

X

X

X

Prerequisite for data transmission

The maintenance data and other status data are uploaded once a day and stored in the cloud. The latest status is always displayed. Transfer of the vehicle data requires that the vehicle’s ignition be on and the engine be off. This condition should be maintained for a few seconds to enable the control units to initialise and acquire the signal. Furthermore, a mobile communications link must exist between the RIO transmitter unit and the platform.

Technical requirements

To be able to use MAN ServiceCare M, your vehicles must be equipped as follows:

MAN Truck

MAN Bus

MAN Van (from MY 22)

Non-MAN vehicle/MAN Van (before MY 22) (RIO Box in FMS mode)

Use of a RIO Box/TBM3/OCU3 (provision not covered by the Service GTC)

X

X

X (OCU3)

X

Alternatively:

Vehicle fitted with PTM Step2 or higher (PTM - Power Train Manager)

X

Not
available

Not
available

X

To be able to use MAN ServiceCare M, the workstation must be equipped as follows:

  • Desktop computer (not provided by MAN) with an up-to-date operating system and a modern web browser in the latest version.

Other

To be able to carry out the service, it is imperative during the activation process for the user to allocate a contact person (on the user’s side), including contact details, for each MAN vehicle selected for the service; they must also allocate an authorised contractual MAN workshop (one which is part of the MAN AfterSales network) at which the maintenance work is to be carried out. The user can edit or change the details (incl. contact details) of the allocated contact person and the details of the contractual MAN workshop for each vehicle, also at a later date. Only one contractual MAN workshop can be allocated to each MAN vehicle.

In doing so, the customer can search for every workshop located in a country in which MAN ServiceCare M is available. The choice of the contractual MAN workshops may be limited depending on the vehicle type.

Depending on the vehicle type, the vehicle configuration and the respective on-board telematics module (“TBM”), only some, if any, of the data may be shown. The "TBM" refers to either the RIO Box or the OCU3 Box on MAN Vans. Besides the contractual MAN workshop, the respective MAN national sales company will also be able to view the data for the purposes of conducting quality assurance on MAN ServiceCare M.

MAN ServiceCare is available in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom.

[1] Transferred FMS vehicle data as well as workshop assignment

[2] Transferred FMS maintenance data

[3] Existing data: AdBlue fluid, fuel


Last updated:


13.10.2023