Start out in the RIO world with just a few clicks. How exactly does it work? You can find a step-by-step guide in our tutorial section.
Since August 2017, the RIO Box has been installed as standard in all MAN Truck & Bus SE trucks released. Older MAN trucks and those of other brands can be retrofitted via the MAN workshop network at a country-specific fixed rate.
All new MAN trucks are factory-fitted with RIO as standard. We offer an optional retrofit solution for all other trucks and brands, provided they have an FMS interface.
Yes, the RIO Box can also be fitted in vehicles conforming to the Euro 3 to Euro 5 emissions standards. However, you should discuss the technical requirements for this with the MAN truck sales staff.
One of the core functions is "over the air" updating. Updates are downloaded to the RIO Box and installed without customers or service workshops having to do anything at all. This ensures that customers benefit from the latest software versions at all times.
It indicates the current status of the box:
Green – The RIO Box is ready; a wireless connection to the platform is active.
Yellow – The RIO Box is ready; no wireless connection to the platform; an update is loading.
Red – Error. Please contact the RIO Customer Care Hotline (phone: 00800/22550746).
The RIO Box is sold as a MAN spare part, and as such is subject to the established warranty and goodwill arrangements.
RIO is a Cloud-based platform. All that is needed is a web browser.
The RIO platform supports the following browsers: Chrome, Firefox, Safari, Edge, Internet Explorer 11.
No, RIO Support can use only the data that customers have actually authorised.
A full listing of all services is provided on the RIO Marketplace, which is accessible to all registered customers.
Services can be paid for by credit card, SEPA direct debit, or other direct debit.
All our services can be cancelled on a daily basis in the Customer Centre on the RIO platform.
No, they will not have to do that. All they will need to do is remove the sold vehicle from their virtual fleet on the RIO platform. RIO will then automatically cancel the services.