The RIO Helpcenter:
Your digital service.

We are here for you: with instructions on how to register on the RIO platform, information on the RIO Customer Care Hotline, an overview of all our RIO experts and answers to frequently asked questions.

Any questions? You can find the answers here.

Registration on the RIO platform.

Start out in the RIO world with just a few clicks. How exactly does it work? You can read all the step-by-step information in the video to the right or in the PDF instructions.

 

Download now.

Your technical
support by phone.

The RIO Customer Care Hotlineis available Monday to Friday from 8 am to 5 pm on the free-to-call number 00800/22550746, and will ensure that any issues are resolved directly or are dealt with promptly by the right person.

Frequently asked questions.

The RIO Box is installed as standard in all MAN Truck & Bus AG trucks and buses released since August 2017. Older MAN trucks and those of other brands can be retrofitted via the MAN service centre network.

All new MAN trucks are factory-fitted with RIO as standard. We offer an optional retrofit solution for all other trucks and makes, provided they have an FMS interface. 

Yes, the RIO Box can also be fitted in vehicles conforming to the Euro 3 to Euro 5 emissions standards. However, you should discuss the technical requirements for this with MAN truck sales staff. 

MAN trucks with a TBM1 cannot be integrated into the platform.

One of the core functions is "over the air" updating. Updates are downloaded to the RIO Box and installed without customers or service workshops having to do anything at all. This ensures that customers benefit from the latest software versions at all times. 

RIO is founded on the "Bring your own device" principle. The idea behind this is to ensure maximum compatibility for all RIO products - including the RIO Box. The RIO Box already features Bluetooth and WLAN interfaces.

It indicates the current status of the box:
Green - The RIO Box is ready; a wireless connection to the platform is active.
Yellow - The RIO Box is ready; no connection to the platform.
Red - Error. Please contact the Customer Care Hotline (phone: 00800 22 550 746).

The RIO Box is sold as a MAN spare part, and as such is subject to the established warranty and goodwill arrangements. 

RIO is a Cloud-based platform. All that is needed is a web browser.

The RIO platform supports the following browsers: Chrome, Firefox, Safari, Edge, Internet Explorer 11.

The RIO platform has been tested thoroughly on both PCs and Macs. As such, you can use whichever operating system you choose.

No, RIO can only use the data that customers have actually authorised when providing support.

A full listing of all services is provided on the Marketplace, which is accessible to all registered customers. 

Services can be paid for by credit card or SEPA direct debit.

All our services can be cancelled on a daily basis in the Customer Centre on the RIO platform.  

No, they will not have to do that. All they will need to do is remove the sold vehicle from their virtual fleet on the RIO platform. RIO will then automatically cancel the services.

Any more questions?