Essentials becomes Free Trial

On 19th June 2022, you received from us the letter of cancellation of the free basic Essentials service. RIO is taking another step in its development by switching from free basic services to a free 3-month trial period, which we are referring to as the Free Trial.

What exactly does the end of Essentials mean?

From 19th September 2022, you will only be able to use those functions that you have booked as a payment service. For example, you need the Geo service for a current vehicle position in the fleet monitor and the Perform service for the display of consumption in the deployment analysis. Departure control and the ServiceCareS and MAN Now services, which continue to be free, are not affected by the cancellation.

How do I know if I am affected or not?

If you use the current vehicle position in the fleet monitor without having booked the Geo service or if you use the display of consumption in the deployment analysis without having booked the Perform service, this service will no longer be available to you from 19th September 2022.

Does the cancellation have anything to do with MAN ServiceCare S?

The cancellation of Essentials and the functions offered with it have nothing to do with the service components of MAN ServiceCare S.

I use fee-based services - what does the cancellation mean for me?

If you use the Perform and Geo services, then the end of Essentials will not affect you. You don’t have to do anything at all and will probably not even notice the end of Essentials. All services booked for a fee remain in full operation and can still be used.

What do I have to do to continue working with the map in the Fleet Monitor?

You must book Geo for your vehicles from 19th September 2022.

What exactly is this "Free Trial"?

At RIO, we use the term "Free Trial" to refer to a defined set of services that are available for use free of charge for three months. During this time, these services can be tried out without restriction.

  • Geo
  • Perform
  • Timed
  • Compliant
  • MAN ServiceCare M
  • MAN eManager M
Who can use this "Free Trial"?

This free trial period is originally designed for new customers who have not yet booked a payment service on the RIO Platform. But we are also making the "Free Trial" available to you as an existing customer. However, this is subject to a number of preconditions:

  • You have at least one activated vehicle on the RIO Platform.
  • Since the day of your registration on the RIO Platform, you have not booked a paid service.
  • Booking MAN ServiceCare S does not lead to exclusion from the Free Trial.

Do you still have questions?

If all your questions about cancelling Essentials and the implications are not answered, please feel free to e-mail us. We’re here to help.

Get in touch today