Legal information.

Changes to our product portfolio and the service T&Cs

At RIO, we are always striving to develop and improve our services. We are therefore delighted to unveil our revised Marketplace – with a new, intuitive design and simplified product logic.

A detailed overview of the functional scope of future services can still be found in the service description of the respective service on Marketplace.

We would also like to make you aware that the service transition and the resultant changes in the General Terms and Conditions (T&Cs) will not take place at the end of the month. As a result, individual services may be invoiced separately during the transition phase. We are very sorry about the inconvenience caused by this and kindly ask for your understanding.

You can find a detailed description of all the changes we have made to the service T&Cs on this page.

New features at a glance:

  • No more doubly-branded services. RIO Essentials and MAN Essentials are being combined into a single service: Essentials. The same applies to the services MAN Compliant and RIO Compliant as well as MAN Perform and RIO Perform – they will now become Compliant and Perform respectively.
  • The service MAN ServiceCare will now be called MAN ServiceCare S.
  • The services MAN Maintenance and RIO Maintenance will now be called MAN ServiceCare M.
  • The Advance service (both MAN Advance and RIO Advance) will be discontinued and its existing functions integrated into other services. If you would like to extend your data’s storage period for the deployment analysis, you can do this by booking the Perform service. Your data’s storage period on the Fleet Monitor, on the other hand, can be extended by booking the Geo service.
  • Say hello to One Minute Locator: In our new service One Minute Locator, customers see the transmission of the current vehicle location once every minute – as such, this is no longer provided as part of the Geo service.

    RIO Essentials  is now known as  Essentials

    DescriptionSection
    Content-related changes made2.1, 7.1, 7.2
    Sections added2.3, 7.3, 7.4, 7.5, 7.6, 7.7
    Sections removed-

    MAN Essentials  is now known as  Essentials

    DescriptionSection
    Content-related changes made1.1, 2.1, 2.2, 3.1, 3.2, 3.3, 4.2, 4.3, 5.1.1, 5.2, 5.3.1, 5.3.2, 5.3.3, 6.2.1, 6.2.2, 6.2.4, 6.2.5, 6.2.6, 7.1, 7.2
    Sections added2.3, 7.3, 7.4, 7.5, 7.6, 7.7
    Sections removed1.2, 1.3, 3.4, 3.5, 4.4, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7

    RIO Compliant  is now known as  Compliant

    DescriptionSection
    Content-related changes made1.1, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.2, 4.3, 5.2, 5.3.1, 5.3.2, 5.3.3, 5.3.4, 6.2.1, 6.2.2, 6.2.4, 7.1, 7.2
    Sections added1.2, 1.3, 1.4, 1.5, 2.4, 2.5, 3.4, 3.5, 4.4, 5.3.5, 6.2.5, 6.2.6, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7
    Sections removed-

    RIO Compliant (until 01/08/2018)  is now known as  Compliant

    DescriptionSection
    Content-related changes made1.1, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 4.2, 4.3, 5.1.1, 5.2, 5.3.1, 5.3.2, 5.3.3, 5.3.4, 6.2.1, 6.2.2, 6.2.4, 6.2.5, 6.2.6, 7.1, 7.2
    Sections added1.2, 1.3, 1.4, 1.5, 2.5, 3.4, 3.5, 4.4, 5.3.5, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7
    Sections removed-

    MAN Compliant  is now known as  Compliant

    DescriptionSection
    Content-related changes made1.4, 2.1, 2.3, 4.4, 6.2.1
    Sections added2.4, 2.5
    Sections removed-

    RIO Perform  is now known as  Perform

    DescriptionSection
    Content-related changes made1, 2, 2.1, 2.2, 3.1, 3.2, 3.3, 4.2, 4.3, 5.1.1, 5.2, 5.3.1, 5.3.2, 5.3.3, 6.2.1, 6.2.2, 6.2.4, 6.2.5, 6.2.6, 7, 7.1, 7.2
    Sections added1.1, 1.2, 1.3, 1.4, 1.5, 2.3, 3.4, 3.5, 4.4, 8, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7
    Sections removed-

    RIO Perform (until 01/08/2018)  is now known as  Perform

    DescriptionSection
    Content-related changes made1, 2, 2.1, 2.2, 3.1, 3.2, 3.3, 4.2, 4.3, 5.1.1, 5.2, 5.3.1, 5.3.2, 5.3.3, 6.2.1, 6.2.2, 6.2.4, 6.2.5, 6.2.6, 7, 7.1, 7.2
    Sections added1.1, 1.2, 1.3, 1.4, 1.5, 2.3, 3.4, 3.5, 4.4, 8, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7
    Sections removed-

    MAN Perform  is now known as  Perform

    DescriptionSection
    Content-related changes made1.1, 1.4, 2.1, 5.2
    Sections added2.3
    Sections removed-

    RIO Timed  is now known as  Timed

    DescriptionSection
    Content-related changes made2.1, 2.2, 5.2, 7.1, 7.2
    Sections added2.3, 7.3, 7.4, 7.5, 7.6, 7.7
    Sections removed-

    RIO Geo  is now known as  Geo

    DescriptionSection
    Content-related changes made2.1, 5.2, 7.1, 7.2
    Sections added2.3, 7.3, 7.4, 7.5, 7.6, 7.7
    Sections removed-

    RIO Maintenance  is now known as  MAN ServiceCare M

    DescriptionSection
    Content-related changes made1.1, 2.1, 3.1, 3.2, 3.3, 4.2, 4.3, 5.1.1, 5.2, 5.3.1, 5.3.2, 5.3.3, 6.2.1, 6.2.2, 6.2.3, 6.2.4, 6.2.5, 7.1, 7.2
    Sections added1.2, 1.3, 1.4, 1.5, 1.6, 1.7, 2.3, 2.4, 2.5, 3.4, 3.5, 4.4, 6.2.6, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7
    Sections removed-

    RIO Maintenance (until 01/08/2018)  is now known as  MAN ServiceCare M

    DescriptionSection
    Content-related changes made1.1, 2.1, 3.1, 3.2, 3.3, 4.2, 4.3, 5.1.1, 5.2, 5.3.1, 5.3.2, 5.3.3, 6.2.1, 6.2.2, 6.2.3, 6.2.4, 6.2.5, 7.1, 7.2
    Sections added1.2, 1.3, 1.4, 1.5, 1.6, 1.7, 2.3, 2.4, 2.5, 3.4, 3.5, 4.4, 6.2.5, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7
    Sections removed-

    MAN Maintenance  is now known as  MAN ServiceCare M

    DescriptionSection
    Content-related changes made1.4, 1.5, 2.1, 3.1, 5.2, 5.3.3, 6.2.2, 6.2.3, 6.2.4, 6.2.5, 6.2.6, 8.1
    Sections added1.6, 1.7, 2.3, 2.4, 2.5
    Sections removed-

    MAN ServiceCare  is now known as  MAN ServiceCare S

    DescriptionSection
    Content-related changes made1.4, 1.5, 1.6, 2.1, 2.3, 2.4, 3.1, 5.2, 5.3.3, 6.2.2, 6.2.5, 6.2.6, 8.1
    Sections added1.7, 2.5
    Sections removed6.2.7, 8.8

    Pocket Fleet

    DescriptionSection
    Content-related changes made3.1, 8, 9, 10, 11
    Sections added3.2, 10.1, 10.2, 10.3, 10.4, 10.5, 10.6, 10.7
    Sections removed11.2, 12

    MAN Bridge

    DescriptionSection
    Content-related changes made1.4, 1.5, 2.4, 2.5, 6.2.1
    Sections added-
    Sections removed1.6, 2.6

    RIO Advance

    This service is being discontinued.

    MAN Advance

    This service is being discontinued.