MAN ServiceCare M Service Specification
General information
MAN ServiceCare M is a service for autonomous or proactive maintenance and repair management. This service can be applied to your entire fleet.
The autonomous maintenance management offers you maximum flexibility. Decide for yourself what maintenance data you want to transfer to the contractual MAN workshop and thus benefit from saving time, or manage maintenance data yourself.
Proactive maintenance management guarantees you a vehicle always maintained in first-class condition through predictive planning and intelligent bundling of upcoming maintenance appointments. This leads to maximum vehicle availability, increased resale value and makes your daily business easier.
We want to ensure optimum availability of your fleet for you in any case.
In addition, you get an online overview of the maintenance status, appointments, components to be repaired and damage reports (transfer via MAN Driver App) and are notified by e-mail of pending maintenance requirements. In addition to maintenance data, the (fuel, AdBlue fluid, engine oil and screen wash) fill levels are also transmitted. The brake lining conditions and, in case of an existing MAN tyre pressure monitoring (TPM) system, the current tyre pressure are transmitted as well.
Existing components, e.g. engine oil changes and annual inspection, are provided as maintenance information. In all cases the scope of the transmittable data is dependent on the specific configuration of the vehicle.
In addition to the data transmitted from the vehicle, the user can set up and schedule their own maintenance components. This enables the maintenance of mounted components and superstructures or usage-dependent additional maintenance work to be scheduled for example.
Overview of services
Once the fleet vehicles have been set up in the RIO administration area on the RIO platform and the digital MAN ServiceCare M service has been purchased for these vehicles via the Marketplace, the following MAN ServiceCare M services can be used for the various vehicle categories:
Functionality/data | MAN Truck | MAN Bus | MAN Van | Non-MAN vehicle/MAN Van (before MY 22) (RIO Box in FMS mode) |
Basic data in MAN ServiceCare
| X | X | X | Partially |
Status display of all available maintenance components including Due date status and history | X | X | X | X (FMS standard) [2] |
Autonomous maintenance and repair management. Forwarding of the maintenance components to a contractual MAN workshop or assumption of the coordination and repair yourself | X | X | X | X |
View of the fill levels
| X | X | X | Partially available [3] |
| The assigned workshop receives transmitted diagnostic memory entries (DTC = Diagnostic Trouble Code) including type of fault and possible indicators | X | X | X (warnings) | Not available |
| View of the high-voltage battery system (SoH status, SoH in %, energy throughput, usage time, mileage, history, etc.)* | X | X | Not available | Not available |
Display of brake lining conditions | X | X | Not available | Not available |
Display of tyre pressures (for existing MAN TPM tyre pressure monitoring system) | X | X | Not available | Not available |
List of damage reports via MAN Driver app (reported by the driver) | X | X | X | Not available |
Creation of customer-specific maintenance components including due dates | X | X | X | X |
| Diagnostic export as Excel file (maintenance components, user-defined components, brake linings, fill levels, overview of high-voltage batteries) | X | X | X |
* The State of Health (SoH) determined in the battery management system is subject to operational fluctuations and may therefore deviate from the SoH measured by an official testing body.
Prerequisite for data transmission
The maintenance data and other status data are uploaded once a day and stored in the cloud. The latest status is always displayed. Transfer of the vehicle data requires that the vehicle’s ignition be on and the engine be off. This condition should be maintained for a few seconds to enable the control units to initialise and acquire the signal. Furthermore, a mobile communications link must exist between the RIO transmitter unit and the platform.
In addition, diagnostic parameters (e.g. engine oil level, status and due dates of maintenance components) and fault codes in the vehicle are queried continuously or queried by specific applications in order to record the vehicle condition. A history of the vehicle data is also recorded for engine oil level, maintenance status, brake lining and fault code. The (assigned) contractual MAN workshop has full transparency to offer proactive maintenance and repair management.
To ensure that the current data is always displayed in MAN ServiceCare, it is essential to reset the maintenance interval calculator in the vehicle each time service work is performed.
Technical requirements
To be able to use MAN ServiceCare M, your vehicles must be equipped as follows:
| MAN Truck | MAN Bus | MAN Van (from MY 22) | Non-MAN vehicle/MAN Van (before MY 22) (RIO Box in FMS mode) |
Use of a RIO Box (TBM or CM4)/OCU3 (provision not covered by the Service GTC) | X | X | X (OCU3) | X |
Alternatively: Vehicle fitted with PTM Step2 or higher (PTM - Power Train Manager) | X | Not | Not | X |
To be able to use MAN ServiceCare M, the workstation must be equipped as follows:
- Desktop computer (not provided by MAN) with an up-to-date operating system and a modern web browser in the latest version.
Other
To be able to carry out the service, it is imperative during the activation process for the user to allocate a contact person (on the user’s side), including contact details, for each MAN vehicle selected for the service; they must also allocate an authorised contractual MAN workshop (one which is part of the MAN AfterSales network) at which the maintenance work is to be carried out. The user can edit or change the details (incl. contact details) of the allocated contact person and the details of the contractual MAN workshop for each vehicle, also at a later date. Only one contractual MAN workshop can be allocated to each MAN vehicle.
In doing so, the customer can search for every workshop located in a country in which MAN ServiceCare M is available. The choice of the contractual MAN workshops may be limited depending on the vehicle type.
Depending on the vehicle type, the vehicle configuration and the respective on-board telematics module (“TBM”), only some, if any, of the data may be shown. The "TBM" refers to either the RIO Box (TBM/CM4) or OCU3 Box on MAN Vans. Besides the contractual MAN workshop, the respective MAN national sales company will also be able to view the data for the purposes of conducting quality assurance on MAN ServiceCare M.
MAN ServiceCare is available in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom.
[1] Transferred FMS vehicle data as well as workshop assignment
[2] Transferred FMS maintenance data
[3] Existing data: AdBlue fluid, fuel