MAN ServiceCare M Service Specification
General information
MAN ServiceCare M is a service for autonomous or proactive maintenance management. This service can be applied to your entire fleet.
The autonomous maintenance management offers you maximum flexibility. Decide for yourself what maintenance data you want to transfer to the contractual MAN workshop and will thus benefit from saving time, or manage maintenance data yourself.
Proactive maintenance management guarantees you a vehicle always maintained in first-class condition through predictive planning and intelligent bundling of upcoming maintenance appointments. This leads to maximum vehicle availability, increased resale value and makes your daily business easier.
We want to ensure optimum availability of your fleet for you in any case.
In addition, you get an online overview of the maintenance status, appointments, components to be repaired and damage reports (transfer via MAN Driver App) and are notified by e-mail of pending maintenance requirements. In addition to maintenance data, the (fuel, AdBlue fluid, engine oil and screen wash) fill levels are also transmitted. The brake lining conditions and, in case of an existing MAN tyre pressure monitoring (TPM) system, the current tyre pressure are transmitted as well.
Existing components, e.g. engine oil changes and annual inspection, are provided as maintenance information. In all cases the scope of the transmittable data is dependent on the specific configuration of the vehicle.
In addition to the data transmitted from the vehicle, the user can set up and schedule their own maintenance components. This enables the maintenance of mounted components and superstructures or usage-dependent additional maintenance work to be scheduled for example.
Overview of services
Once the fleet vehicles have been set up in the RIO administration area on the RIO platform and the digital MAN ServiceCare M service has been purchased for these vehicles via the Marketplace, the following MAN ServiceCare M services can be used for the various vehicle categories:
Functionality/data | MAN Truck | MAN Bus | MAN Van | Non-MAN vehicle (RIO box in FMS mode) |
Basic data in MAN ServiceCare
| X | X | Partially | Partially |
Status display of all available maintenance components | X | X | X (FMS standard) | X (FMS standard) [2] |
Display of the kilometre or date interval until the next maintenance service | X | X | X (FMS standard) | X (FMS standard) |
Autonomous maintenance and repair management. Forwarding of the maintenance components to a contractual MAN workshop or assumption of the coordination and repair yourself | X | X | Partially available | X |
View of the fill levels
| X | X | Partially available [3] | |
Display of brake lining conditions | X | X | Not available | Not available |
Display of tyre pressures (for existing MAN TPM tyre pressure monitoring system) | X | X | ||
List of damage reports via MAN Driver app (reported by the driver) | X | Not |
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Creation of custom maintenance components including due dates | X | X | X | X |
For trucks with a Telematics Board Module 2 (TBM2), the "MAN Bridge" product must additionally be activated; this may result in the following restrictions compared to the RIO Box (see MAN Bridge Service Specification):
- Variations in data quality/data availability/transmission characteristics
- Variations in the scope of functionality compared to the RIO Box/inability to utilise future upgrades
Prerequisite for data transmission
The maintenance data and other status data are uploaded once a day and stored in the cloud. The latest status is always displayed. Transfer of the vehicle data requires that the vehicle’s ignition be on and the engine be off. This condition should be maintained for a few seconds to enable the control units to initialise and acquire the signal. Furthermore, a mobile communications link must exist between the RIO transmitter unit and the platform.
Technical requirements
To be able to use MAN ServiceCare M, your vehicles must be equipped as follows:
MAN Truck | MAN Bus | MAN Van | Non-MAN vehicle (RIO box in FMS mode) | |
Use of a RIO Box/TBM3 (provision not covered by the Service GTC) | X | X | X | X |
Alternative Use of a TBM2 with software version 3.2 or higher and activated MAN Bridge service (you can obtain information about the TBM2 software version from your MAN service network | X | Not | Not | X |
To be able to use MAN ServiceCare M, the workstation must be equipped as follows:
- Desktop computer (not provided by MAN) with an up-to-date operating system and a modern web browser in the latest version.
Other
Depending on the vehicle type, the vehicle configuration and the respective on-board telematics module, only some, if any, of the data may be shown. The “TBM” refers to either the RIO Box or, in the case of a truck, the TBM2. Besides the contractual MAN workshop, the respective MAN national sales company will also be able to view the data for the purposes of conducting quality assurance on MAN ServiceCare M.
MAN ServiceCare is available in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
[1] Transferred FMS vehicle data as well as workshop assignment
[2] Transferred FMS maintenance data
[3] Existing data: AdBlue fluid, fuel