MAN ServiceCare S Service Specification
General information
MAN ServiceCare S is a proactive maintenance and repair management service that ensures that your vehicle is always in first-class condition through predictive planning and intelligent bundling of upcoming maintenance appointments. This leads to maximum vehicle availability, increased resale value and makes your daily business easier. How does MAN ServiceCare S work? The service network you choose proactively informs you about maintenance requirements and schedules an appointment with you. Thanks to intelligent networking, the service network can always access the condition of your vehicle and provide you with support, regardless of the location of your MAN vehicle. This reduces administrative expenses and unplanned downtimes – ensuring optimal availability of your vehicle. In addition, you get an overview of the current maintenance status, appointments, components that need to be repaired and any damage reports (transfer via MAN Driver App).
Overview of services
Once the fleet vehicles have been set up in the RIO administration area on the RIO platform and the digital MAN ServiceCare S service has been purchased for these vehicles via the Marketplace, the following MAN ServiceCare S services can be used for the various vehicle categories:
Functionality/data | MAN Truck | MAN Bus | MAN Van (from MY 22) | Non-MAN vehicle/MAN Van (before MY 22) (RIO Box in FMS mode) |
Basic data in MAN ServiceCare
| X | X | X | Not available |
Notifications by telephone/e-mail about upcoming maintenance appointments for your MAN vehicle by MAN T&B or the selected contractual MAN workshop | X | X | X | |
Overview of the maintenance status of the registered MAN vehicles as well as display of next planned workshop appointment incl. the components to be repaired | X | X | X | Not available |
List of damage reports from the MAN Driver App (reported by the driver) including forwarding to the chosen home workshop. New and archived reports can be viewed | X | X | X | |
The assigned workshop is informed and receives maintenance-relevant data, | X | X | Partially available (except tyre pressures and brake pads) | |
The assigned workshop is informed and receives transmitted diagnostic memory entries | X | X | X (Warning notices) | |
Customer-specific maintenance components can be created and scheduled by the allocated workshop | X | X | X | |
| View of the high-voltage battery system (SoH status, SoH in %, energy throughput, usage time, mileage, etc.)* | X | X | Not available | Not available |
* The State of Health (SoH) determined in the battery management system is subject to operational fluctuations and may therefore deviate from the SoH measured by an official testing body.
Prerequisite for data transmission
The maintenance data and other status data are uploaded once a day and stored in the cloud. The latest status is always displayed. Transfer of the vehicle data requires that the vehicle’s ignition be on and the engine be off. This condition should be maintained for a few seconds to enable the control units to initialise and acquire the signal. Furthermore, a mobile communications link must exist between the RIO transmitter unit and the platform.
In addition, diagnostic parameters (e.g. engine oil level, status and due dates of maintenance components) and fault codes in the vehicle are queried continuously or queried by specific applications in order to record the vehicle condition. A history of the vehicle data is also recorded for engine oil level, maintenance status, brake lining and fault code. The (assigned) contractual MAN workshop has full transparency to offer proactive maintenance and repair management.
To ensure that the current data is always displayed in MAN ServiceCare, it is essential to reset the maintenance interval calculator in the vehicle each time service work is performed.
Technical requirements
To be able to use MAN ServiceCare S, the vehicles must be equipped as follows:
| MAN Truck | MAN Bus | MAN Van (from MY 22) | Non-MAN vehicle/MAN Van (before MY 22) (RIO Box in FMS mode) |
Use of a RIO Box (TBM or CM4)/OCU3 (provision not covered by the Service GTC) | X | X | X (OCU3) | X |
Alternatively: Vehicle fitted with PTM Step2 or higher (PTM - power train manager). | X | Not available | Not available | X |
To be able to use MAN ServiceCare S, the workstation must be equipped as follows:
- Desktop computer (is not provided by RIO) with an up-to-date operating system and a modern web browser in the latest version.
Other
To be able to carry out the service, it is imperative during the activation process for the user to allocate a contact person (on the user’s side), including contact details, for each MAN vehicle selected for the service; they must also allocate an authorised contractual MAN workshop (one which is part of the MAN After Sales network) at which the maintenance work is to be carried out. The user can edit or change the details (incl. contact details) of the allocated contact person and the details of the contractual MAN workshop for each vehicle, also at a later date. Only one contractual MAN workshop can be allocated to each MAN vehicle. The MAN ServiceCare S service can only be provided by contractual MAN workshops.
In doing so, the customer can search for every workshop located in a country in which MAN ServiceCare S is available. The choice of the contractual MAN workshops may be limited depending on the vehicle type.
Depending on the vehicle type, the vehicle configuration and the respective on-board telematics module (“TBM”), only some, if any, of the data may be shown. The "TBM" refers to either the RIO Box (TBM/CM4) or the OCU3 Box on MAN Vans. Besides the contractual MAN workshop, the respective MAN national sales company will also be able to view the data for the purposes of conducting quality assurance on MAN ServiceCare S.
MAN ServiceCare is available in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom.