MAN ServiceCare S

Anticipatory maintenance and repair management by your MAN service outlet

Anticipatory digital maintenance management with intelligent bundling of maintenance appointments sustainably increases the vehicle uptime of your MAN and NEOPLAN fleet. This is where the support of MAN ServiceCare S comes into play: You and your MAN service outlet can keep an eye on the condition of your vehicles at all times. This means that maintenance appointments can be scheduled well in advance.

Your MAN service outlet will contact you if one of your vehicles requires maintenance and coordinate the workshop visit with you. MAN ServiceCare S allows you to see upcoming maintenance appointments, any components to be maintained and damage reports at any time. This also reduces the administrative expenses for fleet managers.

In the event of a breakdown, the nearest MAN service outlet can review relevant vehicle details. Necessary measures can thus be assessed at an early stage.

We are constantly refining MAN ServiceCare: with preventive functions that support the operational readiness of your vehicles even more simply and comprehensively.

Availability and scope of MAN ServiceCare S depend on the vehicle model.
MAN ServiceCare S
MAN ServiceCare M

Also for mixed fleets

Increased vehicle uptime

Preventive maintenance planning and bundling of workshop visits helps you to increase vehicle uptime.

Reduces the total cost of ownership (TCO)

If your fleet is maintained on schedule, unplanned repair costs are less likely to occur. Together with reduced administrative effort, this reduces the total cost of ownership.

Maintenance status transparency

To ensure that your scheduling remains reliable, you always have an overview of all maintenance appointments and components to be repaired.

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Maintenance status and scheduling up-to-date

MAN ServiceCare S supports the maintenance planning for your MAN and NEOPLAN fleet.

You can keep an eye on their status at any time – and you will never miss a maintenance date. Scheduled downtimes can be planned in good time, thus ensuring more uptime.

In case of an acute need for maintenance, your MAN service outlet will contact you proactively, inform you about the vehicle components to be replaced or repaired, and plan the time spent at the workshop. An automatic notification function informs you by email about the components concerned and upcoming appointments. So you comply with important maintenance appointments and ensure reliable route planning.

Display of damage reports

If vehicle damages are documented in the MAN Driver App, the driver can also forward the information to MAN ServiceCare S on the RIO platform. The description of the defects and photos can be sent directly to the workshop. This ensures a complete documentation, and the workshop can hold the necessary spare parts on stock right in time.

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MAN ServiceCare S vs. MAN ServiceCare M

 MAN ServiceCare SMAN ServiceCare M
Contracts & Warranties
Information on your contracts
Damage reports
In conjunction with the MAN Driver App
Appointment coordination
Bundling and planning of appointments by your MAN service outlet
Optimised assistance in the event of a breakdown
Remote vehicle diagnostics by your nearest MAN service outlet
Vehicle & components overview
Aggregated vehicle information
Detailed information vehicle & components
Detailed vehicle information		1
User-defined components
Create and manage user-defined components
Fill levels
AdBlue fluid, engine oil, fuel, washer fluid
Brake linings
Data available through built-in sensors		2
Tyre pressure
Data available through built-in sensors		2
Proactive maintenance preferences
Manage all necessary settings

MAN ServiceCare is available for vehicles in the EU states (except Malta) as well as in Norway and Switzerland.
MAN ServiceCare M can also be used to manage vehicles from other manufacturers. In this case, only selected functions (FMS data) are available.

1 The annual inspection is available for MAN vans as a maintenance component.
2 Not yet available for MAN vans.

Requirements

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Telematics box

On-board telematics module installed and activated in the vehicle.

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State-of-the-art end device

With an Internet connection and a new operating system.

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Internet browser

Chrome, Firefox, Safari, Edge.

Downloads

Technical requirements of the RIO platform
General terms and conditions of RIO
RIO data protection information
Service Description
General Terms & Conditions
Product flyer
Test MAN DigitalServices: for your entire fleet* now 3 months free of charge!**

Test our digital services three months free of charge – for every vehicle in your fleet*. The free trial period is available to all MAN customers who have not yet booked any of our chargeable services. It ends automatically.

* depending on the type of vehicle and as far as the services are technically available

** This test campaign applies to all new and existing MAN DigitalServices customers who have not yet or currently not booked any of the chargeable services that MAN offers via the RIO platform.

Digital added value for your fleet. Book now also with a fixed term.

You will daily benefit from the added efficiency and performance of our wide range of digital services. Now you get more choices when booking: Activate many of our digital services not only by the day as before, but also with fixed terms of 12 and 36 months. With our fixed-term contracts, you benefit twice: get attractive price advantages and save expenses in the administration of your fleet!*

* Further information upon booking.

MAN Driver App

Breakdown? Always an unwelcome break. So, whenever quick support is needed, the MAN DriverApp is there to help. For example with the emergency breakdown call. Or with a damage report. It networks driver, fleet manager and workshop and shows the way to the nearest MAN dealership. But our MAN DriverApp supports MAN drivers not only in an emergency. Moreover, it offers – in line with the vehicle and its current use – a wide range of additional functions to ease the driver’s daily routine.

To the MAN Driver App

Telematics boxes

Easy digitalisation of your vehicle fleet: The telematics boxes enable effective fleet management and efficient vehicle deployment for your entire fleet.

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